Ahmedabad resident Esha Shah was not expecting anything out of ordinary when she stood in a queue at Mumbai’s Chhatrapati Shivaji Airport days before Diwali.
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As the queue sluggishly moved towards the counter, Shah’s attention was drawn by a crisp yet friendly voice of a young gentleman — “Ma’am is this the queue?” he asked.
What followed was an emotionally gripping tale, which compelled Shah to share her experience on Facebook.
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